Frequently Asked Questions
Everything you need to know about bringing your dream home to life.
How long will it take to receive my order?
In-stock items typically ship within 3-5 business days. For larger furniture pieces and rugs, delivery times vary based on your location and the selected shipping method, generally arriving within 2-4 weeks.
What is your return policy for furniture?
We accept returns on most items within 15 days of delivery. Please note that a 15% restocking fee applies to furniture returns, and original shipping charges are non-refundable. Items must be in their original packaging.
Do you offer White Glove Delivery?
Yes, White Glove Delivery is available for most large furniture items. This service includes bringing the item into your room of choice, assembly, and removal of all packaging materials.
Can I request fabric swatches before purchasing?
Absolutely. We offer swatches for many of our upholstered collections to help you choose the perfect texture and color for your space. You can order these directly from the product page.
What should I do if my order arrives damaged?
Please inspect your delivery immediately. If you notice any damage, document it on the shipping receipt and contact our customer support team within 48 hours to initiate a replacement or repair.
Do you offer trade discounts for interior designers?
Yes, we have a dedicated Trade Program that offers exclusive discounts, personalized service, and early access to new collections for qualified interior designers and architects.